Shop terms and conditions
Company
IDM Solutions B.V. is registered with the Dutch Chamber of Commerce under number 57567352. Address: Wormerweg 36, 1464 NC Westbeemster, the Netherlands. Contact: info@idm-solutions.nl, +31 (0)299 292 177.
Prices and offers
All prices in the shop exclude VAT; VAT is calculated at checkout. Prices can change daily and IDM Solutions can adjust them when required. If the price changes after you order, you may cancel the order.
Lead times
Lead times depend on where an item is sourced from. Most items ship within a week. Some items ship from other continents and typically take three weeks.
Shipping
Shipping costs are shown at checkout and depend on the destination. Return shipments are paid by the customer; returns can carry additional costs.
Returns
Returns can be made within 14 days. Items ordered specifically for you carry a 10% restocking fee. Returns are only possible with unopened boxes. Items ordered specifically, such as all Visionary products, cannot always be returned.
Warranty
For hardware, the manufacturer’s warranty terms apply. If a product is defective and covered by warranty, email support@idm-solutions.nl with your order number and a description of the fault. If inspection shows the repair is not covered, you can order an out of warranty repair at your own cost. If you do not, the unrepaired product is returned to you or disposed of; testing costs may be charged. Many manufacturers offer extra warranty, which you can buy through us or from the manufacturer.
Payment
Payments run through Mollie B.V. You can pay with iDEAL | Wero, card, Bancontact or bank transfer. An order is processed once the payment is in.